Our service contract goes into these policies more in-depth, but here is a quick overview.

​

• Meet & Greets are required before services begin for all new clients.

• Visits are scheduled within time blocks, not exact times. Preferred time frames may be requested and we’ll do our best to accommodate them.

• Care is provided for up to four pets at no additional cost.

• Cancellations less than 24 hours before a service starts will be charged the full price for the service.

• All pets must be current on rabies and required vaccinations.

• Payments are due prior to the start of services, unless otherwise arranged.

• Holiday services include an additional fee and require advance booking.

• Overnight care includes scheduled sitter breaks to accommodate other daytime clients.

• Happy Paws cannot share care responsibilities with your friends, family, or other providers during contracted services.

• Emergency veterinary care may be authorized if a pet becomes ill or injured.